I received a call a couple days later from the store manager apologizing.
1) their marked-down meat is a gamble. About half the time it has a funky smell to it. Meat, poultry, and fish should not have a noticable smell. I think their butcher keeps meats out a week longer than anyone should, just to see if it will sell. Beef should be red, not brown. Pretty disgusting.
The two issues I have are:
Helpful and friendly staff. Great to work with on special orders and catering. Helpful and courteous folks working the post office and customer service as well.
2) one of their associates who was working in customer service gave me attitude when I pointed out I was charged normal price for a sale price item. Weis' company policy is that item is free up to $10, then I pay the rest. The associate tried to give me the regular difference instead. I pointed out the store policy and she said the store doesn't follow that policy anymore. I asked why the policy is still posted all over the store, including in front of me and at cash registers and she responded, and I quote, "You're really the only one who pays attention to that." -- yes, I do, because every third or fourth trip I'm being over charged for something.
I can find items here that I can't find at any other grocery store. And they usually have good prices on fresh cut flowers. If you enjoy adult beverages they also sell alcohol here which can be convenient.
Store is always clean and they have pretty much whatever you would need. All of the cashiers who I have spoke too have been very friendly and great. Everything is very easy to find since I shop here very quickly for minor things. Great deals as well!
I made her give me the item (loose whole green beans) for free (per store policy) and called the 1-800 number after leaving the store and told them what happened. For all I know 50 other customers got charged full price and never noticed, or maybe the associate working CS was pocketing the difference.
I shop here 3-5 times per week. The staff is friendly and so is management. The store is clean and laid out nicely, and all the items seem front-faced and well-stocked.
Good selection, great quality, helpful employees and decent sales! The only reason I'm not giving them 5 stars is because the self check out is annoying and always says there is unexpected items in the bagging area - yeah the thing I just scanned and you wanted me to put in the bagging area?
Weis Markets is a US Supermarket based in Allentown, Pennsylvania. Weis Markets is located at 365 S Cedar Crest Blvd, Allentown, PA 18103, USA.
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