Also, FYI, they'll pretend to address the issue in a comment below but it's most likely a facade.
I am beyond frustrated with this dealership. There is always an issue with the coverage I have on my 2015 Sonic. I always have to explain my disappearing deductible to them which makes no sense because they are the ones who sold me the vehicle. I went in for a 10am appointment to just have my vehicle inspected and asked if they could look at the passenger side front window because it was and still is going up and down slowly. I expected to wait for my car until they tell me it will be a 2 hour wait. Who waits 2 hours but has a 10am appointment. I shouldn't have made the appointment then. It tied up my whole day. Things that needed to be done were unable to because of me not getting my vehicle back until 6pm. I received a call at 12:30 at the wrong number ,that I have requested multiple times to be removed as primary and my cell number to be added which clearly was not done again, and was unable to call until I reached my grandmother's home and and got the vm, the guy was on lunch. Then when he called back at 2:45 this was were he told me they would need to take the door apart but I have a $100 deductible. Which I do if I do not go to the dealer I purchased the vehicle from. So not only did I have to explain this policy again I lost another 3 hrs of time on top of the 2hours because the staff did not know the policy. And the topper was, there was a bad snow storm that was to start that afternoon which did start. It took about an hour and a half for the shuttle to get me to the dealer for my vehicle. Which the service guy never called me to tell me if all was ok and did not wait for me to come get my car. Parked my car all the way in the back of the side lot, again its dark outside. This is just a horrible dealer. I will only go to them for the major repairs and sometimes not even then. It's less frustration to just pay the deductible. Horrible service. Very arrogant and rude service personnel.
This is my 3rd car I've purchased from Outten Chevrolet, and I am a happy camper!!! Dan the salesmen and Jason the finance guy are awesome and went above and beyond to get me the car and payment I was comfortable with. I will be back for car number 4. Thanks to all of you!!
Service department is terrible. Don't let them fool you into running a bunch of diagnostic tests on your vehicle, because that's easy money for them. The cost quickly adds up. I left that place with a couple hundred dollars less than when I came in and I didn't learn a single thing from them that I didn't already know from my OBDII reader when I dropped the vehicle off. This place is a stealership. The alarm bells went off, so I got out of there as soon as I figured out this place was crooked.
I was more than pleased with my experience at chevy in allentown. Dan assisted me in finding the perfect truck at a great price. They smoothed out any issues in the buying process with ease, working with me and my budget. I will most definitely be back.
Outten Chevrolet is the best place to buy a car in Allentown. The staff is so helpful and go the extra mile.
Outten Chevrolet Allentown is a US Car Dealer based in Allentown, Pennsylvania. Outten Chevrolet Allentown is located at 1701 Tilghman St, Allentown, PA 18104, USA.
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